Customer support is no longer limited to phone inquiries. Email and social media are increasingly popular choices for customers to interact with businesses. This diversification of communication channels allows existing customers and people interested in a particular product to select a method they are most comfortable with, improving their satisfaction. However, it also increases the costs of running a well-functioning contact center.
The Launchpad Group offers you the infrastructure, knowledge, experience, and staff to handle any and all inquiries, be they via phone, email, messaging or social media. You don’t have to worry about missing opportunities or failing to address customers’ concerns. We ensure your brand gets top-quality representation through our agents.
Types of support we offer
- Phone: this mode of communication remains the most direct and efficient way to address inquiries. The Launchpad Group ensures that every inquiry is handled promptly, minimizing wait time and increasing customer satisfaction.
- Email: failing to promptly address inquiries via email because it gets buried in your inbox will likely result in a potential customer switching to your competition. Our agents handle email inquiries as soon as they arrive, increasing your chances of signing up this person as a long-term customer.
- Social media: becoming increasingly a communication channel of choice for consumers, social media offers numerous benefits. It makes communication with a brand more personal, increases engagement, and improves customer journey.
- Messaging / Chat: offering live chat to your customers is a vital part of improving your customer experience. It also requires the ability to be instantly available and responsive. Our team stands at the ready to deliver the highest level of support to your customers.
Why outsource contact center
- Cost efficiency: between purchasing technology, allocating office space, and hiring and training dedicated staff, setting up a contact center is expensive. Outsourcing makes it affordable even for a small business.
- Brand cohesiveness: communicating your brand message in the same manner over a phone call, email, chat and social media shapes your brand’s image. The Launchpad Group ensures cohesiveness and continuity in communication.
- Data collection & analysis: The Launchpad Group utilizes the latest technology to keep track of data, organize it into categories to make it easily accessible to its clients, and extracts valuable insights on customers and target markets.