About Us

The Launchpad Group is a premier outsourcing partner for small, medium, and large companies around the world. A fast-growing business services provider, we always strive to be a true business partner for our clients. As such, we are directly invested in their success. With operations in the US and Philippines, we provide exceptional services at the intersection of operational excellence and deep domain expertise in key industry verticals.

Recruiting and retaining the right talent is our top priority. Equipped with state-of-the-art technology, our employees provide a comprehensive suite of solutions that support the growth of numerous businesses around the world. Through continuous process optimizationand quality control processes, we ensure that our methods deliver maximum results at affordable prices.

Our approach to each customer is based on three key components: customization, transparency, and accountability. Our goal is to help reduce our clients’ operational costs and to increase their sales through a combination of consulting and outsourcing services.

Why The Launchpad Group ?

Lack of quality and transparency among BPO providers shattered many businesses’ trust in the practice. We had witnessed companies being treated as nothing more than numbers, poor accountability, and weak results. That’s when we decided it was time to bring back quality, transparency, and attentive client relationship management.

Our standards are well above the highest ones of US-based companies. Our recruitment strategies target top talent, whose performance is continuously reviewed. We invest heavily into training our people and equipping them with the latest technologies.

Leveraging 20 years of experience, we deliver services that far exceed clients’ expectations. Our team works closely with each client, devising a customized strategy, identifying business risks, evaluating opportunities, and proposing cost-cutting solutions.

Here is why The Launchpad Group is right for you:

  • We invest in continuous and rigorous training of employees by the world’s most renowned trainers.
  • We utilize the latest technology to make sure our agents have the necessary tools at their disposal.
  • We are a diverse team of experts: business consultants, sales professionals, digital marketing experts, operational specialists, and finance gurus.
  • We care about our clients. It’s not simply a feel-good mission statement for us. Our team is heavily invested in the success of our clients. That’s why most of our new clients come through referrals.
  • We value transparency and accountability. There won’t be any surprises or unexplained costs. You will be given full access to performance reports and cost breakdowns.

We are in it for the long haul!  

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