With High Performance CSR’s.
Let’s face it, for subscription based services – customer service is the lifeblood of your business, the difference between another order and another client gone.
We all know that customer service experiences are not all created equal. You’ve probably had a personal customer service experience with an offshore agent where you wanted to pull your hair out. And you’ve probably had a personal customer service experience that made your day and pulled you to buy again from the same company.
Our mission here at Launchpad is simple, delight every client on every call, every time. That’s not a goal, that’s the standard. Some companies will stop training once they learn your process, but that’s not how we do things here. Learning your process is simply the foundation. During our client’s intake culture interview, we identify key points to maintain congruity in our client’s customer service experience. In addition, we focus on the top 3 client value on every call.
Our team is handpicked and must pass our rigorous 2-week Launch training to be considered to join our team.